NATURALPES SA, rue des Cèdres 9, 1920 Martigny is the operator of the www.naturalpes.ch website and the services offered on it. NATURALPES SA is therefore responsible for the collection, processing and use of your personal data and for ensuring that the data processing complies with the applicable data protection legislation.
NATURALPES SA takes data security and data processing issues very seriously and respects your rights in connection with the use of your personal data. We will make sure that you are fully informed in this respect, in accordance with the applicable legislation, in particular the Federal Data Protection Act (DPA) and the EU General Data Protection Regulation (GDPR).
When registering on our website and placing orders (whether as a registered customer or a visitor), you may be asked to enter your name, contact information, including email address, mailing address, telephone number, credit card information, banking and payment information, date of birth, geo-location, user IDs, demographic information such as postcode, preferences and interests, or other details intended to facilitate your experience.
We also collect technical data when you connect to a web server. This data includes the IP address of the computer accessing the site, the name of the owner of the IP space, the date and time of access, the website from which you accessed our site and any search terms used, the name and URL of the file accessed, the status code, the operating system of your computer, the browser you are using, the communication protocol used and possibly your user name from a registration/authentication.
We collect information from you when you register or enter information on our website.
We may use the information we collect from you when you register, respond to a survey or marketing communication, place an order or use certain other features of the website in the following ways:
We process and store your personal data for as long as the legal basis for processing remains and in accordance with applicable law. After this period, we will delete or anonymise your personal information or, if this is not possible, we will keep it secure and isolate it from further use until it can be deleted.
In particular, the following information is stored and transmitted in cookies:
You can choose to have your computer/phone warn you each time a cookie is being sent, or you can choose to disable all cookies. You can do this through your browser settings. As each browser is different, please consult your browser's help menu for the correct way to change your cookies.
If you disable cookies, some of the features that make our services more effective may not work properly.
Here is the list of cookies we currently use:
As the transmission of information via the Internet is not completely secure, we cannot guarantee the security of any information you transmit to our sites and any transmission is at your own risk. However, we take all appropriate technical and organisational measures, including conducting regular self-assessments, to prevent unauthorised disclosure or access to personal information. We restrict access to personal information and require that employees authorized to access personal information maintain the confidentiality of that information.
You are therefore responsible for all third party personal information obtained, published or shared with us and confirm that you have the consent of the third party to provide such information.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We are therefore not responsible for the content and activities of these sites. Nevertheless, we seek to protect the integrity of our website and welcome any feedback on these sites.
We also use social plug-ins, including Instagram, Facebook, LinkedIn, Twitter, Whatsapp and Pinterest. By clicking on the button of these different social networks while logged in to your account, you can link the content of our pages to your profile, which can then link the visit to our pages to your user account. Please note that we, as the provider of this website, have no knowledge of the content of the data transmitted or of the use made of it. We use the functions of these social networks in order to make our offer accessible to a wider public. The transfer of data abroad (outside Switzerland/EU) is subject to the legal provisions of the country of destination and, in particular, to the provisions of the Privacy Shield in the USA. You can find more information on this subject in the privacy policies of the various social networks.
The applicable data protection provisions give you specific rights to help you control your personal data and we want to make it easy for you to exercise these rights. Below you will find more information about your rights and how we work to ensure they are respected. You can exercise any of your rights in relation to the data we hold about you by emailing
Where we rely on your consent to process your personal data (for example where you register details in your account for future use), you have the right to withdraw your consent at any time by contacting us at the email address above. We will respect your choice and stop processing your data; however, any use of your data prior to the withdrawal of your consent will not be affected.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
We will only pass on your personal data if you have given your express consent, if we are under a legal obligation to do so or if this is necessary to enforce our rights, in particular to enforce our rights arising from the contractual relationship.
In addition, we pass on your data to third parties insofar as this is necessary for the use of the website and the execution of the contract.
In particular, we may share some of your personal data with, or obtain your personal data from, the following categories of third parties:
We select our suppliers who process your personal data on our behalf very carefully and require them to meet high security standards for the protection of your personal data.
In addition, we will not sell, distribute or rent your personal data to third parties unless we have your permission or are required by law to do so.
Publication date: April 2022
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