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Privacy Policy


NATURALPES SA, rue des Cèdres 9, 1920 Martigny is the operator of the website and the services offered on it. NATURALPES SA is therefore responsible for the collection, processing and use of your personal data and for ensuring that the data processing complies with the applicable data protection legislation.

NATURALPES SA takes data security and data processing issues very seriously and respects your rights in connection with the use of your personal data. We will make sure that you are fully informed in this respect, in accordance with the applicable legislation, in particular the Federal Data Protection Act (DPA) and the EU General Data Protection Regulation (GDPR).

The purpose of this Privacy Policy is to explain how and why NATURALPES SA treats information collected about you.

Please note that we may amend this Privacy Policy from time to time by posting the amended version on our website. We therefore recommend that you check our website regularly.

What information do we collect?

hen you register on our website and place orders (whether as a registered customer or a visitor), you may be asked to enter your name, contact details including e-mail address, postal address, telephone number, credit card information, bank details and payment information, date of birth, geolocation, login details, demographic information such as zip code, preferences and interests or other details to facilitate your experience.

We also collect technical data when you connect to a web server. This data includes: the IP address of the computer accessing the site, the name of the owner of the IP space, the date and time of access, the Internet site from which you accessed our site and any search keywords used, the name and URL of the file consulted, the status code, your computer's operating system, the browser you are using, the communication protocol used and possibly your user name from a registration/authentication process.

When do we collect information?

We collect information from you when you register or enter information on our website.

How do we use your information?

We may use the information we collect from you when you register, respond to a survey or marketing communication, place an order or use certain other features of the website in the following ways:

  • To provide our online services;
  • To process transactions with you and fulfill your orders;
  • To let you know that you have not completed a purchase or to let you know which products are still in your shopping cart;
  • To personalize your experience ;
  • To improve our website to better serve you;
  • To help us serve you better by responding to your customer service requests;
  • For marketing, statistical and data-combining purposes ;
  • To send promotional e-mails about our products and special offers.

How long do we keep your information?

We process and store your personal data for as long as the legal basis for processing remains and in accordance with applicable law. After this period, we will delete or anonymise your personal information or, if this is not possible, we will keep it secure and isolate it from further use until it can be deleted.

Do we use cookies?

Yes, a cookie is a small piece of information that is sent to your device's hard drive by a web server so that certain information about your browsing activity can be collected. They are also used to help us understand your preferences based on your previous or current activity on the site, which allows us to provide you with enhanced services. We also use cookies to help us compile aggregate data about site traffic and interaction, so that we can provide better site experiences and tools in the future.

We use cookies to :

  • To provide you with an optimal experience on our website. For example, to provide you with a shopping cart feature on multiple pages and to temporarily store your information entered when you fill out a form on our site so that you do not have to re-enter it when you visit another page. In addition, cookies may also be used to identify you as a registered user following your registration on our site. This saves you having to log in again when you visit another page.
  • Understand and save user preferences for future visits.
  • Follow up on advertisements.
  • Compile aggregate data about site traffic and interactions in order to provide better experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

In particular, the following information is stored and transmitted in cookies:

  • Language settings
  • Items in a shopping cart
  • Login information
  • Search terms entered
  • Frequency of site visits
  • Use of website features

You can choose to have your computer/phone warn you each time a cookie is being sent, or you can choose to disable all cookies. You can do this through your browser settings. As each browser is different, please consult your browser's help menu for the correct way to change your cookies.

If you disable cookies, some of the features that make our services more effective may not work properly.

Here is the list of cookies we currently use:

privacy policy cookies


As the transmission of information via the Internet is not completely secure, we cannot guarantee the security of any information you transmit to our sites and any transmission is at your own risk. However, we take all appropriate technical and organisational measures, including conducting regular self-assessments, to prevent unauthorised disclosure or access to personal information. We restrict access to personal information and require that employees authorized to access personal information maintain the confidentiality of that information.

You are therefore responsible for all third party personal information obtained, published or shared with us and confirm that you have the consent of the third party to provide such information.

Third party links and content and social plug-ins

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We are therefore not responsible for the content and activities of these sites. Nevertheless, we seek to protect the integrity of our website and welcome any feedback on these sites.

In addition, we select our partners carefully and ensure that they comply with European data protection standards. However, each partner has its own terms and conditions and privacy policy, which should be referred to.

We also use social plug-ins, including Instagram, Facebook, LinkedIn, Twitter, Whatsapp and Pinterest. By clicking on the button of these different social networks while logged in to your account, you can link the content of our pages to your profile, which can then link the visit to our pages to your user account. Please note that we, as the provider of this website, have no knowledge of the content of the data transmitted or of the use made of it. We use the functions of these social networks in order to make our offer accessible to a wider public. The transfer of data abroad (outside Switzerland/EU) is subject to the legal provisions of the country of destination and, in particular, to the provisions of the Privacy Shield in the USA. You can find more information on this subject in the privacy policies of the various social networks.

Your data protection rights - control of your personal information

The applicable data protection provisions give you specific rights that help you control your personal data, and we want to make it easy for you to exercise these rights. Below you will find more information about your rights and how we work to respect them. You can exercise any of your rights in relation to the data we hold about you by sending an e-mail to: info(at)

Where we rely on your consent to process your personal data (for example where you register details in your account for future use), you have the right to withdraw your consent at any time by contacting us at the email address above. We will respect your choice and stop processing your data; however, any use of your data prior to the withdrawal of your consent will not be affected.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Sharing of personal data

We will only pass on your personal data if you have given your express consent, if we are under a legal obligation to do so or if this is necessary to enforce our rights, in particular to enforce our rights arising from the contractual relationship.

In addition, we pass on your data to third parties insofar as this is necessary for the use of the website and the execution of the contract.

In particular, we may share some of your personal data with, or obtain your personal data from, the following categories of third parties:

  • Government authorities, law enforcement agencies and regulatory bodies where necessary to provide our service or required by law.
  • Suppliers who provide services to us to help us run our business and improve our services and your customer experience. For example, we may disclose your information to companies that help us to obtain your feedback on our services or to the company that provides us with IT support. In doing so, we may transfer your personal data overseas.
  • Credit and debit card companies and our banking partners. We share some of your personal data, which includes information about your payment method and, in some cases, your name and address, with the credit or debit card company that issued the card you use and with other banking partners. With respect to the processing of your credit card information by these third parties, please also read the terms and conditions and privacy policy of your credit card issuer.
  • If we advance benefits, e.g. in the case of payment against invoice, we may request creditworthiness data from an information office such as the CRIF or ZEK/IKO.

We select our suppliers who process your personal data on our behalf very carefully and require them to meet high security standards for the protection of your personal data.

In addition, we will not sell, distribute or rent your personal data to third parties unless we have your permission or are required by law to do so.

Updates to our privacy policy

Our Privacy Policy is a dynamic tool and we will amend it when there is a change in the way we process your data. We may update this Privacy Policy from time to time, to ensure that the information we provide to you is up to date and complies with relevant data protection laws. Any new version of this notice will be posted on our website.

Contact us

If you have any questions about this privacy policy, you can contact us by e-mail at info(at)

Publication date: February 2024

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